Spiralsoft Enterprise
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Advantage
ADVANTAGE Access Control - Advantage Back-Office
9
How do I create a new role in access control?
How do I find / search a role in Access Control?
How do I add users to a role in Access Control?
How do I grant access to applications / modules / screens for a role in Access Control?
How do I know what access a role in Access Control has?
View all 9
ADVANTAGE Consignment Receipts - Advantage Back-office
2
Guide on how to Receive and Sell Consignment Stock from a Supplier.
How do I bring consignment stock into the system?
ADVANTAGE Customer Catalog - Advantage Back-Office
4
How do I create a new customer account?
How do I search for a customer?
How do I add/ amend customer details?
How do I link a customer to a Cost+Plus Billing category?
ADVANTAGE Customer Consignment - Advantage Back-Office
1
How do I return stock on a Consignment note?
ADVANTAGE Customer Journals - Advantage Back-office
0
ADVANTAGE Customer Payments - Advantage Back-Office
3
How do I view a customer payment history?
How do I post a customer lumpsum payment?
Processing Customer Cash, card, EFT and Debit Order Payments in the CUSTOMER PAYMENTS screen.
ADVANTAGE Document Reprint - Advantage Back-Office
2
How do I reprint a selected customer document?
How do I reprint all customers documents?
ADVANTAGE E-mail and SMS Marketing - Advantage Back-office
2
How to send a mass/ bulk e-mail or SMS to all customers?
How to export a list with the customers' names, contact e-mails and cellphone numbers?
ADVANTAGE E-mail Statements - Advantage Back-Office
4
How can I send customer statements directly from Back-office?
How do I add banking details to customer statements?
What is a quick way to attach statement transactions when sending customer statements?
How can I change the look of my customer statements?
General
4
How do I login on the Spiralsoft website?
What is the difference between the Cashier and the Salesperson?
Where or how do I buy SMS credits to use in Spiralsoft Advantage?
How do I change the date and time on my PC?
ADVANTAGE General Journals - Advantage Back-office
1
How do I process a General Journal?
ADVANTAGE General Ledger - Advantage Back-Office
2
How do I add a new General Ledger account?
How do I search for a General Ledger account?
ADVANTAGE Lookup Editor - Advantage Back-office
6
How do I add a salesperson / rep?
How do I set up Cost+Plus Categories?
How can I add or change customer statement message/s that is e-mailed with/ on their statements?
How can I add or change SMS messages in my library?
How do I set up Cost+Plus Groups?
View all 6
ADVANTAGE Month-End Procedures - Advantage Back-Office
3
How do I do a Month-End procedure?
How do I delete a Month-End?
Where can I view deleted month-end procedures?
ADVANTAGE Point of Sale
12
How can I save a document in point of sale, on another user or person's behalf?
How do I search for a customer in Point of Sale?
How can I search for a product in Point of Sale?
How can I create a Point of Sale document (Invoice, Pro Forma, Quote, Job Card, Refund, Sales Order and Consignment Note)
How do I recall a previously saved document?
View all 12
ADVANTAGE Price Updates - Advantage Back-Office
2
How do I complete a price update?
Where can I find the price lists for the price updates?
ADVANTAGE Product Cardex - Advantage Back-Office
1
How do I view Stock Movement?
ADVANTAGE Product Catalog - Advantage Back-Office
4
How do I search for a product?
How do I create a new product?
How do I link a supplier to a product?
How do I link a product to a Cost+Plus Billing group?
ADVANTAGE Purchase Orders - Advantage Back-Office
5
How do I view and print outstanding orders?
How do I select items to order on a purchase order?
How do I adjust/remove items from select to order/shopping list?
How do I edit a pending purchase order?
How do I cancel a Purchase Order?
ADVANTAGE Sales Day-End - Advantage Back-Office
6
How can I do a Sales Day-End?
How to enable the "Delete Day-End" option/ button?
How do I delete a Day-End?
How do I enable/ activate the Cutoff Date and Cutoff Time to do a Day-end?
How can I see which transactions are included in a Sales Day-end, before completing the day-end?
View all 6
ADVANTAGE Stock Adjustments - Advantage Back-Office
1
How do I post Stock Adjustments?
ADVANTAGE Stock Receipts - Advantage Back-Office
3
How do I view stock receipts and stock returns history?
How do I receipt stock/ create a Goods Received Voucher ( GRV) from an existing Purchase Order?
How do I receipt stock/ create a Goods Received Voucher ( GRV)?
ADVANTAGE Stock Take - Advantage Back-Office
3
How do I print a stock take report?
How do I do a Stock Take?
How do I delete a stock take?
ADVANTAGE Stock Valuation - Advantage Back-office
1
How do I create a stock valuation?
ADVANTAGE Suppliers Catalog - Advantage Back-Office
6
How do I create a new supplier account?
How do I search for a supplier?
How do I add/ amend supplier details?
How do I view a supplier account balance?
How do I view products linked to a supplier?
View all 6
ADVANTAGE Supplier Invoices - Advantage Back-Office
3
How do I view captured invoices and refunds on transaction history on a supplier account.
How do I capture supplier invoices?
How do I capture a supplier refund?
ADVANTAGE Supplier Payments - Advantage Back-office
5
How do I select which supplier invoices I am paying?
How do I capture a payment made to a supplier?
How to search for a supplier in the Supplier Payments screen?
How do I post a Supplier lumpsum payment?
How do I allocate payments, refunds and journals to supplier invoice/s and/ or journal/s?
ADVANTAGE System Options - Advantage Back-Office
3
How do I add/ change a message on an invoice/ ProForma Invoice/ Job Card/ Refund or Credit Note/ Sales Order/ Consignment Note?
How do I prevent / disable users from saving a Proforma, Quote, Jobcard, Refund, Sales Order, Consignment Note or Account Payment in Point of Sale?
How do I enable Cost + Plus Billing in Point-of-Sale?
ADVANTAGE User Catalog - Advantage Back-Office
8
How do I add a new user?
How do I create a new Point of Sale cashier user?
How do I search for users?
How do I add / change users details?
How do I change my password?
View all 8
ADVANTAGE Unallocated Payments - Advantage Back-Office
1
How do I allocate lumpsum / point of sale payments / refunds / journals to invoices?
ADVANTAGE Workstation Options - Advantage Back-office
1
How do I setup the workstation (printer) settings in the system?
ADVANTAGE Year-End Procedures - Advantage Back-office
2
How do I process a Year-End Procedure?
How do I delete a Year-End Procedure?
ADVANTAGE Training - Spiralsoft Advantage
1
Where can I find training / user manuals?
ADVANTAGE All Reports - Advantage Back-office
75
Report 169 - Sales Performance with Sales Quantity
Report 208 - Stock Adjustments Audit Trail
Report 103 - Sales by Customer
Report 117 - Export Sales
Report 101 - Sales by Salesperson
View all 75
ADVANTAGE Company Catalog - Advantage Back-Office
1
How do I change the Accounting Period?
ADVANTAGE Scrap Batteries
0
ADVANTAGE Activations
1
How can I check my PC's remaining activation days?
ADVANTAGE Logo
1
How do I change my logo image to the correct size (for Invoices, Quotes, etc.)
ADVANTAGE System / Error / Warning Messages
2
"Allocation amount could not be verified. The Customer unallocation failed."
Message: The Reports printer has not been set for this workstation. Please select a Reports printer in the Workstation Options. The default printer (if available) will be used for this report.
ADVANTAGE Periodic Billing - Advantage Back-Office
1
Periodic Billing Exported CSV file template
ADVANTAGE Cost + Plus Billing
1
How do I link the Cost+Plus groups to the Cost+Plus Category?
ADVANTAGE Internet Cash Book - Advantage Back Office
1
How can I setup my bank statement mapping?
ADVANTAGE Cost Adjustments - Advantage Back-Office
1
How can I view multiple products at once, enter last, average, and standard costs for each, and save the changes to update all costs simultaneously?
Getting started with us
Your account
0
Getting Started
3
Report 308 - Customer Payment Allocations
How do I add/change my company details?
What are the correct region and language settings for the Advantage application?
Your documents
0
FAQs:
FAQ
1
How do I add or change banking details to invoice/ ProForma Invoice/ Job Card/ Refund or Credit Note/ Sales Order/ Consignment Note?
Files and folders
Shared files
0
Deleted files
0
Technical Queries
ADVANTAGE Printing Issues
9
How do I access the Device and Printers settings?
How do I reinstall the printer on Windows 7 & Windows 8?
How do I uninstall and reinstall a printer on Windows 7, 8 & 10?
How To Create A Custom Print Form Size
What Should I Do If My Dot Matrix Printer Is Not Working?
View all 9
ADVANTAGE Email Related Issues
3
Why Are My Emails Sending Without Attachments?
I get an error saying "You do not have the permission to send the message on behalf of the specified user" - What do I do next?
What Should I Do If Our Clients Are Not Receiving The Emails That We Send From Advantage Back Office or Point-of-Sale?
ADVANTAGE Backup Related Issues
2
How Do I Make Backups Of The Advantage Database On Our Server?
What Should I Do If The Advantage Backup Is Running Slow?
ADVANTAGE Application Related Issues
8
What Do I Do If A Workstation Says"Database is not responding"?
What Do I Do If My Server Says "Database is not responding"?
What Should I Do If Our Advantage Application Is Running Slow?
How Do I Direct A Workstation To Communicate With A New Server?
How Do I Direct A Workstation To A Server After The Name Of The Server Was Changed?
View all 8
ADVANTAGE Licensing Issues
2
How do I activate Advantage Back Office, Point-of-Sale and Casing Tracking?
What Steps Should I Follow If I Want To Transfer A License To Another PC?
ADVANTAGE Installations
1
Advantage Installation
Elite
ELITE Installation
1
Elite Installation: .NET Framework Error
ELITE Customer Payment Unallocations & Reversals
2
Correcting a Cash or Card Payment on a Customer's Account
Correcting an Incorrectly Loaded EFT or BOF Payment
ELITE Consignment Receipts
0
ELITE Customer Catalog
0
ELITE Customer Consignment
0
ELITE Customer Journals
0
ELITE Customer Payments
0
ELITE Document Reprint
0
ELITE E-mail Statements
0
ELITE General Journals
0
ELITE General Ledger
0
ELITE Lookup Editor
0
ELITE Month-End Procedures
0
ELITE Point of Sale
0
ELITE Price Updates
0
ELITE Product Cardex
0
ELITE Product Catalog
0
ELITE Purchase Orders
0
ELITE Sales Day-End
0
ELITE Stock Adjustments
0
ELITE Stock Receipts
0
ELITE Stock Take
0
ELITE Stock Valuation
0
ELITE Suppliers Catalog
0
ELITE Supplier Invoices
0
ELITE Supplier Payments
0
ELITE System Options
0
ELITE Unallocated Payments
0
ELITE Workstation Options
0
ELITE Year-End Procedures
0
ELITE All Reports
0
ELITE Company Catalog
0
ELITE System / Error / Warning Messages
0
ELITE Product Updates
0
ELITE Periodic Billing
0
ELITE Cost + Plus Billing
0
ELITE Internet Cash Book
0
ELITE Cost Adjustments
0
