If an EFT or BOF payment has been loaded incorrectly (e.g., the wrong amount or incorrect payment method was selected), please follow the steps below to correct it.
NOTE: If the payment amount and method are correct but were posted to the wrong customer account, do not reverse the payment. Instead, transfer it to the correct customer.
Locate and Reverse the Incorrect Payment
1. Click "Menu".
2. Click "Customers".
3. Click "Customer Catalog".
4. Click "Filter".
5. Enter search criteria, then press "ENTER" on your keyboard.
6. Double-click on the customer's name in the list.
7. Go to the "Transaction History" tab.
8. Set the "From" and "To" dates.
9. Click "Fetch".
A message will appear: "Sorry. The transaction has already been allocated. Cannot transfer this transaction."
10. Click "OK".
11. Select the "EFT/BOF Receipt" in the list/grid.
A message will appear: "Sorry. The transaction has already been allocated. Cannot transfer this transaction."
12. Click "OK".
13. Click on "Unallocate Payments".
A message will appear: "Confirm unallocation of selected customer payment?"
14. Click "Yes".
A message will appear: "The Customer payment unallocation was successful."
15. Click "OK".
16. Select the same "EFT/BOF Receipt" in the list/grid.
17. Click on "Reverse Payment".
A message will appear: "Confirm Reversal of selected Customer Payment? PLEASE NOTE: Only Payment on Customer Account is reversed. Trade Debtors Control is updated in next Day-End. Cash Book Deposit for payment is not reversed."
18. Click "Yes".
A message will appear: "The Customer transaction reversal was successful."
19. Click "OK".
Allocate the Reversal to the Original Payment
20. Click "Menu".
21. Click "Customers".
22. Click "Unallocated Payments".
23. Click "Filter".
24. Enter search criteria, then press "ENTER" on your keyboard.
25. Double-click on the customer's name in the list.
26. Check the box next to the original payment in the top grid.
27. Check the box next to the reversal transaction in the bottom grid.
28. Click on "Post".
A message will appear: "Confirm Customer Payment Allocation Posting".
29. Click "Yes".
A message will appear: "Customer Payment Allocated."
30. Click "OK".