In the case where you want to replace a workstation, whether it is due to damage, theft or just to simply upgrade the PC to a better one, you will need to transfer the license from the previous PC to the new one. 

Due to the license being hard-locked to the PC's hardware, it is not as simple as recreating the license yourself. You will need to contact our technical support and request a license transfer by logging a ticket through our support channels. 

Please have the following information on hand when contacting us and logging a ticket:

  1. The TeamViewer details for the new computer.
  2. The TeamViewer details of the computer that is being replaced in order for us to remove the license manually and transfer it to the new one. In the case where you are unable to provide the details for the previous computer (e.g. due to damage, theft, etc) please continue to point 3 and 4.
  3. A detailed explanation as to what happened to the previous computer.
  4. If possible, the name of the previous PC. If you do not know what the name of the previous PC was, then you will need to supply us with the TeamViewer details of all the computers that are running the Advantage application in order for us to do a license audit and determine which PC is missing from the list.

Once the above points have been followed and the license has been recreated, you will be able to activate the new computer.


NOTE: Click on this article to learn how to activate a computer's Advantage application.