The above message will be received in your inbox when you are trying to send an email from Point-of-Sale or Back Office from a user account with an email address that does not match the address set up in Outlook. To make sure that your emails are set up correctly, follow the below steps:
SOLUTION 1:
Firstly, go to your Outlook application:
1. Select File > Account Settings > Account Settings.
2. From the list of accounts on the Email tab, select the account you want to use as the default account.
3. Select Set as Default > Close.
Now that your Outlook is setup correctly, go to Advantage Back Office:
1. Log in to Back Office with a user that has access to the user catalog.
2. Click on the Menu tab > System > User Catalog.
3. Click on the filter button at the bottom of the page, and select the user that you want to send emails from.
4. Under the "E-mail Address" section, make sure that the email set up in Outlook is the same as the email setup in the user.
5. Once the email address has been setup correctly, your emails should be sending fine now.
SOLUTION 2:
If the problem still persists, make sure that when you are sending statements to your customers, that the email address setup in outlook also matches the email address that was set up in the Company Catalog. To do this, follow these steps:
1. Open Back Office and log in with a user profile that has access to the Company Catalog.
2. Click on the Menu tab > System > Company Catalog.
3. Make sure that the email under the "Telephone and Internet" section corresponds with the email that is setup in Outlook.