This message might appear when trying to unallocate a customer payment in Customer Catalog. When you receive this message, make note of the following:

- The customer ID/ customer number

- The payment Ref No

- The payment Date

- The payment Amount


Please send all the above information to Spiralsoft via:


1. WhatsApp: 065 959 5747  OR
2. Email: support@spiralsoft.co.za  OR
3. Online portal: https://spiralsoft.freshdesk.com/support/tickets/new


Once our development department is available to correct the issue, they will request your SERVER TeamViewer details in order to log in and unallocate the payment from the back-end. 


After the payment has been unallocated from the back-end, you will be informed. You can check the "Unallocated Payments" if you would like to allocate the payment to another transaction. 


Alternatively, you can now reverse the payment on the customer's account.