This is often the result of the application not communicating with the printer that you want to print your document to. In this case, there are a few things you can look at.
METHOD 1: Reinstall the printer
If you ever experience printing issues, the first solution you want to try is to make sure the printer is online and functioning. Please follow the below article on how to reinstall a printer.
NOTE: Learn how to reinstall the printer on Windows 10 by clicking here. If you have Windows 7 or Windows 8, please click here.
METHOD 2: Make sure the printer is showing "online"
Your printer might appear offline if it can't communicate with your PC. Here are some things to try to get your printer back online.
- Check to make sure the printer is turned on and connected to the same Wi-Fi network as your PC. Your printer's built-in menu should show which network it's connected to, or check your printer's manual for more info.
- Verify that your printer is not in Use Printer Offline mode. Select Start > Settings > Devices > Printers & scanners. Then select your printer > Open queue. Under Printer, make sure Use Printer Offline is not selected.
- If these steps don't put your printer back online, then read the following article to assist.
METHOD 3: Make sure the printer is selected in "Workstation Options".
Sometimes the issue can be that the printer that was selected in the workstation options is no longer available, or is offline. Follow the below article to see how to configure the Workstation Options correctly. Make sure that the printer you want to connect and print to is showing in the drop-down menu under each document type.
NOTE: Learn how to setup the "Workstation Options" correctly within the Advantage Back Office application.